This Privacy Policy explains how Aquantic Solutions, Inc. ("Aquantic Solutions," "AQS," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with our water-auditing and water-management platform, websites, and mobile applications (the "Service").
| Category | Examples |
|---|---|
| Account information | Name, email, hashed password, two-factor authentication settings, company and role, for administrator, manager, and auditor users. |
| Site and customer records | Service addresses, city/ZIP/county, parcel and meter details, and primary/secondary site contact names, phone numbers, and emails. |
| Occupancy and property details | Number of people in a home, number under 18, and water-using medical-device indicators, collected for indoor audits; pool, landscape, and building attributes. |
| Water usage and billing history | Meter usage readings and account numbers, used to analyze consumption. |
| Photos and documents | Photographs of the property, water bills, and related files uploaded during a survey. |
| Survey and report content | Findings, auditor comments, recommendations, estimates, and customer-log entries. |
| Payment information | Billing contact email and subscription details. Payment card data is collected and processed by Stripe; we do not store full card numbers. |
| Contact submissions | Name, email, company, and message when you use the "Email us" form on our website. |
| Usage and security logs | Authentication events, IP addresses, and report-generation metering, retained for security and billing integrity. |
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
We share personal information only as needed to run the Service:
| Recipient | Purpose |
|---|---|
| Business customer (agency/provider) | The organization on whose behalf the data is processed has access to its own records and users. |
| Stripe, Inc. | Payment processing. Stripe handles card data under its own privacy terms. |
| Hosting provider (Hetzner) | Secure cloud hosting of the Service and its data. |
| Spatial CIMIS (State of California) | Receives only station numbers / coordinates to return weather and ET data — no personal information is sent. |
| Email delivery provider | Sends transactional and alert emails on our behalf. Our inbound mail is routed via Cloudflare. |
We may also disclose information to comply with law, respond to lawful requests, protect our rights and the safety of others, or in connection with a merger, acquisition, or sale of assets (with notice where required).
We retain personal information for as long as needed to provide the Service and for our business customers' active relationships. On a business customer's offboarding, data may be exported, handed over, and deleted. Security and billing logs are retained for at least twelve (12) months for fraud prevention and dispute resolution. Deleted data may persist in encrypted backups until those backups rotate out in the ordinary course.
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (TLS), hashed passwords (bcrypt), optional two-factor authentication, role- and company-scoped access controls, session revocation, rate limiting, and a firewalled, access-controlled hosting environment. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Subject to verification and applicable law, California residents and other users have the right to:
The Service is built to support these requests: a business customer's administrator can export all information for a single site/customer or for an entire company, and can delete a customer's records, from within the application. If you are an end-customer, contact the water agency or provider you worked with, or reach us at business@aquanticsolutions-aqs.com and we will route your request to the responsible business customer and assist. We will not discriminate against you for exercising your rights.
The Service is a business tool and is not directed to children, and we do not knowingly collect personal information directly from children. Household occupancy figures (such as a count of residents under 18) are aggregate attributes of a site collected for water-use analysis and are not information collected from a child.
The application uses strictly necessary cookies and tokens to keep you signed in and to secure your session. We do not use advertising or cross-site tracking cookies.
The Service is operated and hosted for use in the United States. If you access it from outside the United States, you understand that your information will be processed in the United States.
We may update this Policy from time to time. Material changes will be posted here with a new effective date and, where appropriate, communicated by email.
Aquantic Solutions, Inc. — business@aquanticsolutions-aqs.com